Contact us
ShrimpHut provides online-only support for orders, livestock questions, delivery issues, compatibility queries, and aftercare follow-up. The quickest way to help you properly is to include clear order and tank details from the start.
Support email:
[email protected]
Working hours
Mon - Thurs: 8AM - 4PM
Orders processing & posting
Fri - Sat: 8AM - 4PM
Only support available.
Sun: Closed
We do not have a public shop or collection.
What to contact us about
- Pre-order product, compatibility, or livestock suitability questions
- Order changes before dispatch, where still possible
- Tracking, delivery delays, or courier-related problems
- DOA reports within the stated reporting window via the dedicated claim form
- Faults, damages, or order discrepancies
- General aftercare or setup questions after delivery
Please include your order number where relevant and give as much useful detail as possible. For livestock issues, that may include tank size, species kept, recent parameter readings, recent maintenance, and clear photos where appropriate.